Remote Working With AI: Improving Operational Efficiency Amid Lockdown

Sanam Malhotra | 29th June 2020

What started as a trial run for remote work, became a new normal for a majority of white-collar jobs globally. However, for organizations, remote work could be more appropriately called ‘displaced work’ wherein managers struggle to spur employee productivity and efficiency. To mitigate this loss, artificial intelligence (AI) is harnessing data power to streamline operations, gain transparency, enhance communications, and improve services. Remote working with AI is, therefore, emerging as an effective way to embrace the new normal for corporates while achieving targets.

We, at Oodles, as an experiential AI Development Company, explore how AI strikes the perfect work-life balance with data-driven applications.

 

Combating COVID-led Remote Working Challenges With AI

For companies, embedding remote-work features into their culture entails several challenges starting from policy-making to communications and leadership. Above all, the loss of work productivity due to a distributed workforce is compelling businesses to rethink their decision and policies constantly.

Well over 75% of employees admit that their productivity has plunged due to several work-from-home distractions, as mentioned in Forbes.

To manage the new remote working reality effectively, artificial intelligence is emerging with sophisticated solutions that promise peak performance across teams. In order to achieve this, AI is banking on its most reliable source, i.e. data for evaluating individual and team productivity scores. For this, AI’s underlying machine learning algorithms extract actionable insights from complex remote workers’ data, including-

a) Routine tasks

b) Work patterns

c) Duration and time of day

d) Internal and external factors

By unraveling the nuances behind remote working conditions, AI is enabling businesses to exercise better control and micro-monitoring across departments. After all, the current testing times call for leaders to exhibit empathy and productivity parallelly to sustain while accomplishing goals.

More than ever, there’s a need for businesses to invest in AI-powered leadership to micro-monitor instead of micromanaging remote workers.

In addition, the inroads to remote working with AI amalgamate legacy systems like CRM and IT support desks with machine learning to mitigate challenges.

 

Navigate Remote Working With AI Solutions

1) AI Integration in CRM

With the global CRM market expected to grow at 13.7% CAGR by 2021, sales professionals are presuming to improve customer services significantly. However, several CRM implementation challenges such as taxing data capture, massive underutilized data, lack of personalization, and optimization prevent marketers to meet sales targets.

Under remote working with AI, integration of AI into legacy CRM systems can significantly improve data handling and customer retention. The following are some effective AI applications that enhance CRM for businesses-

a) Intelligent Customer Segmentation– Based on historical data about customer’s behavior and interactions, AI can effortlessly segment customers to narrow down marketing efforts.

REMOTE WORKING WITH AI

IDC visualizes the financial gains expected from global AI-CRM integration.

b) Automated Lead Scoring- AI can predict the potential of customers by analyzing their engagement and purchase history. Leads can be prioritized based on automated scores generated by AI to assist sales representatives in building a strategic pipeline.

c) Sales Forecasting- With data-driven predictive analytics capabilities, AI can extract granular details about sales charts based on market conditions, customer feedback, prices, and more.

Also read- AI-powered Digital Marketing Tools For Post-COVID Business Revival

 

2) Virtual Customer Assistants

In the absence of on-site IT customer support agents amid lockdown, more and more companies are eyeing AI’s conversational skills to streamline customer interactions. AI-powered virtual assistants are succeeding at satisfying a majority of customer needs with the following benefits-

a) 24/7 availability

b) Standardized tone and brand visibility

c) Understanding of human inferences ith NLP algorithms

d) Instant and meaningful responses, and

e) Real-time resolutions of FAQs, business queries, etc.

It is, therefore, essential for businesses to embed AI-powered chatbots or voice-controlled assistants across websites, mobile apps, and social media channels to keep customers engaged amid lockdown.

At Oodles AI, we are a team of skilled chatbot developers offering dynamic conversational solutions to enhance B2B and B2C communications across channels. In the wake of COVID-stricken operations, our AI team is experiencing a spike in demand for business chatbots for healthcare, banking, insurance, and other verticals.

remote working with ai chatbot development

Moreover, virtual assistants can also streamline organizational communications with the systems to fetch certain data or raise tickets.

Also read- Building Healthcare Chatbots for COVID-19 Awareness and Diagnosis

 

3) AI-powered OCR

While traditional Optical Character Recognition (OCR) was inefficient for unstructured documents, AI-driven OCR applications offer unique ways to handle the remote paperwork burden. With Oodles, businesses can encourage remote workers to opt for paperless working by extracting data effortlessly with our AI-powered Optical Character Recognition Services.

Remote working with AI-powered OCR services

The above is a screengrab of the AI-OCR model built by the Oodles AI team, capturing and archiving text from ID cards (Aadhaar) to digitize onboarding, KYC, and other critical business functions.

Join forces with the Oodles AI development team to optimize operations and maximize ROIs with our dynamic AI solutions and services. 

About Author

Sanam Malhotra

Sanam is a technical writer at Oodles who is currently covering Artificial Intelligence and its underlying disruptive technologies. Fascinated by the transformative potential of AI, Sanam explores how global businesses can harness AI-powered growth. Her writings aim at contributing the multidimensional values of AI, IoT, and machine learning to the digital landscape.

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