Enhancing Customer Engagement with Conversational AI Chatbots

Sanam Malhotra | 9th October 2019

Artificial Intelligence has led businesses to rethink their chatbot capabilities. Today, global businesses are investing in AI chatbot integration services to improve their commercial experience and customer interactions. ‘Conversational AI’ is the technologically advanced version of chatbots that uses machine learning and natural language features for intelligent customer engagement.

Let’s explore the contextual use cases of conversational AI in various global industries.


Business Significance of Conversational AI

“We’re moving into an AI-first world” – Sundar Pichai, Google’s CEO

Conversational artificial intelligence enables text and voice-based communications with customers, clients, visitors, and leads. Contrary to hard-coded chatbots, conversational AI software understands human inputs efficiently to provide a more personalized customer experience. 

With an automated 24×7 human-like interaction, conversational AI accelerates business growth in the following manner-

a) Increases sales across digital commerce channels with cross-device and multi-modal compatibility.

b) Adds to customer satisfaction and loyalty with instant response, timely product notification, sentiment analysis, and emotional recognition.

c) Improves employee productivity by automating routine business interactions and amplifying digital brands across social media and devices.


Smart Wealth Management

Financial institutions such as banks, insurance companies, and loan associations are the major adoption centers of conversational AI. AI’s underlying machine learning algorithms can use large volumes of customers’ financial data to answer diverse user queries and support navigation.

Also, conversational AI chatbots can provide customers with feedback and suggestions for effective wealth management. Investment bankers can deploy AI chatbots for treasury services to help global clients with money collection, asset management, fund transfer, etc.


How does Oodles AI transform legacy banking with Conversational AI?

Oodles AI-powered chatbot development services maintain a consistent brand voice for your business along with the following benefits-

a) Real-time customer assistance for information such as mini bank statements, money transfer, online payments, balance inquiry, and policy details, etc.

b) Efficient natural language processing capabilities to understand different slangs and synonyms, validate documents, detect frauds, prepare for FAQs, extract factual information, and more.


Timely Healthcare Solutions

Healthcare is another crucial sector that can use AI assistance to.  augment patient and doctor outreach efforts. Accenture’s AI for Healthcare Report projects that virtual nursing assistants can generate an economic value of $20billion by 2026. However, the healthcare use cases of AI chatbots extends to-

a) Preliminary diagnosis

b) Right health plan selection

c) Administrative workflow assistance

d) Remote assessment of symptoms and drug prescriptions


How can Oodles AI assist healthcare centers?

We, at Oodles AI, enable global healthcare portals to provide timely medical assistance to patients across borders with reduced administrative costs. Our AI chatbot development team ensures responsible use of critical medical data to generate value for patients and doctors in the following manner-

a) We build omnichannel AI chatbots with an intuitive user interface that serves a diverse user base for emergency and routine medical diagnosis.

b) We integrate AI chatbots with dynamic NLP capabilities that are efficient at understanding, processing, and responding to specific medical conditions.

c) Our NLP services are effective at replacing time-taking manual methods to suspect adverse drug reactions (ADR) from databases and medical reports. Our deep neural network capabilities can save up to a million serious injuries and deaths due to unreported or ill-reported ADRs.

Talk to our AI chatbot development team to know more about our services.

About Author

Sanam Malhotra

Sanam is a technical writer at Oodles who is currently covering Artificial Intelligence and its underlying disruptive technologies. Fascinated by the transformative potential of AI, Sanam explores how global businesses can harness AI-powered growth. Her writings aim at contributing the multidimensional values of AI, IoT, and machine learning to the digital landscape.

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