The chatbots revolutionized customer and brand interaction. With the power to mimic conversations and offer instant, digital connection, chatbots made their way into businesses sort of a wildfire. In fact, Gartner predicts that by 2021, quite 50% of enterprises will spend more annually on bots and chatbot development for businesses than traditional mobile app development. We, at Oodles, are witnessing a constant surge in demand for chatbot development services for different devices, mobile apps, and social media messaging platforms.
Businesses, regardless of the industry are making the foremost out of chatbots. While chatbots act as a 24x7 customer service agent for one business, it's going to help another by providing data points to predict user behavior. Thus, a chatbot programming, technology, and sort depend tons upon the customer base it's getting to serve. The latter segment discusses different types of chatbots that will be developed to simplify the way businesses interact with customers.
1: Quick/Scripted Reply Bots
A scripted chatbot, as the name suggests, is one whos interaction with the end customer happens through a pre-defined knowledge base and technical capabilities that can aptly respond only to specific instructions. In that case, the queries must be aligned with the language programmed within the bot.
2: NLP Chatbots
Chatbots, generally, are counted together of the most important applications of AI development services. At its core, it utilizes an AI technology- tongue Processing (NLP) to map user input (text or voice) to an intent. NLP chatbots classify the messages then language parsing is completed to urge variables for a solution.
3: Action/Service Chatbots
Service chatbots invite relevant info from the user to finish their request or take a selected action. This chatbot is heavily utilized in the airline industry. It helps customers check flight booking, cost of reserving the flights and check the statuses also.
4: Social Messaging Chatbots
These chatbots are integrated within a social messaging platform (Messenger, Telegram, Whatsapp, Slack, etc.), making it easy for patrons to directly interact with the bot, a bit like they are doing with their friends.
5: Context Enabled Chatbots
Contextual chatbots are the foremost advanced quite conversational bots. They utilize Machine Learning and AI to recollect conversations that happened within the past, with specific users, to find out and grow over time. These chatbots learn and understand their experiences with the user. Siri, Alexa, Google Assistant are a number of the samples of contextual chatbots.
6: Voice-Enabled Chatbots
Voice-enabled chatbots are like Siri, Alexa creates a personalized experience for the users. These chatbots accept user inputs through voice, influence user requests, answer their queries, and perform a variety of creative tasks. Emerging businesses can build their own voice-controlled chatbots by using text-to-speech (TTS) and voice recognition APIs.